Delivery Timeframes

If the item/s you’ve ordered are in stock, please allow 1 to 5 business days for your order to be be shipped out from our warehouse. Note that any Pre-order items will be held and not despatched until all items are in stock.

Orders are delivered by 3rd party couriers. Once your order is with the courier, they will require additional time to get your goods delivered to you. Please see below for more details.

 

Estimated Courier Delivery Times for Standard Delivery to the Door
(these may be impacted by public holidays, severe weather events or order volume) 

Delivery Process

The delivery process may vary depending on the nominated 3rd party courier. For local Sydney bulky deliveries, you will receive a phone call confirming the delivery day. For standard couriers, once your order leaves the Boori warehouse, you will receive an email with delivery information.

Please note that couriers are only obligated to deliver to the front door of the home, and will generally not take goods into a room. If you live in an apartment building, the courier is only required to deliver to the ground floor of the building. Most deliveries are undertaken by one person, who may require assistance during the delivery.

Deliveries are generally carried out Mon–Fri, and specific-day deliveries are generally not available.

Warehouse Collection

The Boori warehouse is located in Eastern Creek NSW (2766) and is usually open Mon-Fri 8am to 4pm for collections. If you’d like to organise a warehouse collection order, set your postcode to 1000 during the checkout process. Please allow the Boori team 1 to 5 business days to get your order processed; once your order is ready for collection, you will receive an email with collection instructions.

Pre-order Items

Any orders containing pre-order item/s will not be shipped until all items are in stock. Please note that the stated product pre-order availability on the website is Boori’s best estimate, but can change due to unforeseen delays with container shipping lines.

Cancellations & Returns

If you cancel your order prior to its dispatch, Boori can cancel the order and provide you with a full refund.

If you cancel the order after it’s already been shipped, delivery fees, and a restocking fee apply. Any returning product/s must be returned in their original condition and in their original packaging within 14 days of delivery. Boori will not refund any shipping or handling costs, and you will be charged a restocking fee of 20% the cost of your order. You will also be responsible for any costs involved in the return delivery. Your refund will be processed once the item has been returned and assessed to be in good condition.

Warranty and Damage

If your item has been damaged in-transit, please take photos illustrating damage to the carton/s, and contact us.

Please inspect your goods within 72hrs of receiving them, and let us know if there are any issues. You can send an email to services@boori.com.au noting the issue, and attaching proof of purchase and images to illustrate the issues.

Free Sydney, Melbourne, Brisbane Metro Delivery Terms & Conditions

1. Free shipping offers are given at the sole discretion of Boori Australia.
2. Free delivery offers are limited to delivery-to-the-door services. Additional delivery services eg. room delivery may incur additional charges.
3. An order cannot be split across multiple deliveries, and deliveries cannot be put on hold for over two weeks.
4. Boori's current free delivery promotion applies to deliveries to the Sydney, Melbourne, and Brisbane metro regions where the order total is greater than or equal to $1000, or on selected items where mentioned and is only on for a limited time. Specific metro postcodes included are included in the below table.
5. Free shipping to selected Sydney metro postcodes when you purchase selected Boori Living products from our online store. Free shipping will automatically apply at checkout for orders delivered to the following postcodes are specified below in the table This offer cannot be combined with other promotions and is non-transferable. Standard shipping times apply, and returns may void the free shipping promotion, with standard charges then applying

6. Free shipping will automatically apply at checkout if the delivery address falls within our eligible postcodes.
   If your postcode is not eligible, shipping fees will be calculated based on your location and the size of your order.
   
   Advertising Platforms & Free Shipping Display
   

   While we strive for accuracy in our advertising, free shipping may not always be displayed correctly on external platforms such as Google Shopping Ads, Facebook Ads, and Instagram Ads due to third-party geolocation and IP-based targeting methods.

   • How Google & Meta Determine Your Location

     • Online ads may be shown based on IP address, device location, or Google/Facebook account settings.
     • This means you might see ads for free delivery even if your actual delivery postcode is not eligible.
     • Conversely, eligible customers might not see free shipping displayed in ads due to geolocation mismatches.
       
       

   • Boori Is Not Responsible for Geolocation Discrepancies

     • We do not control how Google or Meta determine your location for ad targeting.
     • The shipping cost displayed at checkout on our website is the final and most accurate price based on your actual delivery postcode.
     • If free shipping is incorrectly displayed in an ad but does not apply at checkout, Boori is not liable for any discrepancies caused by third-party ad platforms.
       
       

   Google Shopping & Meta (Facebook/Instagram) Ads

   If an ad displays "Free Delivery" but your delivery address is outside our eligible postcode range, standard shipping charges will apply at checkout.
   In some cases, free shipping may be available but not displayed in an ad due to how Meta or Google determines a user's location. Please check our official website for the most accurate shipping information.
   Final Shipping Costs Are Determined at Checkout

   The shipping cost displayed at checkout is the final and most accurate cost based on your postcode.
   Orders are reviewed based on the delivery postcode entered at checkout, not on how an ad displays shipping information.
   
   Verification & Order Processing
   If an order is placed with an ineligible postcode but free shipping was incorrectly displayed in an ad, we will contact you to arrange the correct shipping cost or offer a cancellation if preferred.
   
   Changes & Updates
   We reserve the right to update our free shipping eligibility at any time without prior notice. The latest shipping terms will always be available on our website here.

   For any questions regarding shipping, please contact our customer service team at info@boori.com.au.
   
   Eligible Free Shipping Metro Postcodes
   

Sydney	2000,2001,2002,2003,2004,2005,2006,2007,2008,2009,2010,2011,2012,2013,2014,2015,2016,2017,2018,2019,2020,2021,2022,2023,2024,2025,2026,2027,2028,2029,2030,2031,2032,2033,2034,2035, 2036,2037,2038,2039,2040,2041,2042,2043,2044,2045,2046,2047,2048,2049,2050,2051,2052,2053,2054,2055,2056,2057,2058,2059,2060,2061,2062,2063,2064,2065,2066,2067,2068,2069,2070,2071, 2072,2073,2074,2075,2076,2077,2078,2079,2085,2086,2087,2088,2089,2090,2091,2092,2093,2094,2095,2096,2097,2098,2099,2100,2101,2102,2103,2104,2105,2106,2107,2109,2110,2111,2112,2113, 2114,2115,2116,2117,2118,2119,2120,2121,2122,2123,2124,2125,2126,2127,2128,2129,2130,2131,2132,2133,2134,2135,2136,2137,2138,2139,2140,2141,2142,2143,2144,2145,2146,2147,2148,2149, 2150,2151,2152,2153,2154,2155,2156,2158,2160,2161,2162,2163,2164,2165,2166,2167,2168,2169,2170,2171,2172,2174,2175,2176,2177,2178,2179,2180,2181,2182,2183,2184,2185,2186,2187,2188, 2189,2190,2191,2192,2193,2194,2195,2196,2197,2198,2199,2200,2201,2202,2203,2204,2205,2206,2207,2208,2209,2210,2211,2212,2213,2214,2215,2216,2217,2218,2219,2220,2221,2222,2223,2224, 2225,2226,2227,2228,2229,2230,2232,2233,2234,2235,2236,2237,2238,2239,2240,2241,2242,2243,2244,2245,2246,2247,2248,2249,2557,2558,2559,2564,2565,2566,2567,2740,2741,2742,2743,2744, 2747,2748,2749,2750,2751,2759,2760,2761,2762,2763,2764,2765,2766,2767,2768,2769,2770,2771,2772,2773,2774,2776,2777,2890,2891,2892,2893,2894,2895,2896,2897 Note: Maianbar,Bundeena excluded from 2230
Melbourne	3000,3001,3002,3003,3004,3005,3006,3007,3008,3009,3010,3011,3012,3013,3014,3015,3016,3017,3018,3019,3020,3021,3022,3023,3024,3025,3026,3027,3028,3029,3030,3031,3032,3033,3034,3035, 3036,3037,3038,3039,3040,3041,3042,3043,3044,3045,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,3058,3059,3060,3061,3062,3064,3065,3066,3067,3068,3069,3070,3071,3072, 3073,3074,3075,3076,3077,3078,3079,3080,3081,3082,3083,3084,3085,3086,3087,3088,3089,3090,3091,3092,3093,3094,3095,3096,3097,3098,3101,3102,3103,3104,3105,3106,3107,3108,3109,3110, 3111,3112,3113,3114,3115,3116,3117,3118,3119,3120,3121,3122,3123,3124,3125,3126,3127,3128,3129,3130,3131,3132,3133,3134,3135,3136,3137,3138,3140,3141,3142,3143,3144,3145,3146,3147, 3148,3149,3150,3151,3152,3153,3154,3155,3156,3157,3158,3159,3160,3161,3162,3163,3164,3165,3166,3167,3168,3169,3170,3171,3172,3173,3174,3175,3176,3177,3178,3179,3180,3181,3182,3183, 3184,3185,3186,3187,3188,3189,3190,3191,3192,3193,3194,3195,3196,3197,3198,3199,3200,3201,3202,3203,3204,3205,3206,3207,3208,3209,3210,3800,3801
Brisbane	4000,4001,4002,4003,4004,4005,4006,4007,4008,4009,4010,4011,4012,4013,4014,4015,4016,4017,4018,4029,4030,4031,4032,4033,4034,4035,4036,4037,4038,4039,4040,4041,4042,4043,4044,4045, 4046,4047,4048,4049,4050,4051,4052,4053,4054,4055,4056,4057,4058,4059,4060,4061,4062,4063,4064,4065,4066,4067,4068,4072,4073,4074,4075,4076,4077,4078,4079,4080,4081,4082,4083,4084, 4085,4086,4087,4088,4089,4090,4091,4092,4093,4094,4095,4096,4097,4098,4099,4100,4101,4102,4103,4104,4105,4106,4107,4108,4109,4110,4111,4112,4113,4114,4115,4116,4117,4118,4119,4120, 4121,4122,4123,4127,4128,4129,4131,4132,4151,4152,4153,4154,4155,4156,4157,4158,4159,4160,4161,4162,4163,4164,4169,4170,4171,4172,4173,4174,4175,4176,4177,4178,4179,4180,4181,4182, 4205,4206