Delivery Timeframes

If the item/s you’ve ordered are in stock, please allow 1 to 5 business days for your order to be be shipped out from our warehouse. Note that any Pre-order items will be held and not despatched until all items are in stock.

Orders are delivered by 3rd party couriers. Once your order is with the courier, they will require additional time to get your goods delivered to you. Please see below for more details.

Holiday Delivery & Closure Information:

To ensure your order is shipped out this year, we recommend placing it by 15th December. Any orders placed after 15th December may not be processed or shipped until the new year.

Please note that due to peak holiday volumes, our delivery carriers may experience extended lead times. 

Our Head Office/Warehouse will be closed from 20th December to 3rd January. We will reopen on the 6th January. During this time: 

1. For any pre-arranged delivery issues, we recommend contacting your carrier directly.

2. Alternatively, you can email us at info@boori.com.au, and our team will get back to you as soon as we return.

 

Estimated Courier Delivery Times for Standard Delivery to the Door
(these may be impacted by public holidays, severe weather events or order volume) 

Delivery Process

The delivery process may vary depending on the nominated 3rd party courier. For local Sydney bulky deliveries, you will receive a phone call confirming the delivery day. For standard couriers, once your order leaves the Boori warehouse, you will receive an email with delivery information.

Please note that couriers are only obligated to deliver to the front door of the home, and will generally not take goods into a room. If you live in an apartment building, the courier is only required to deliver to the ground floor of the building. Most deliveries are undertaken by one person, who may require assistance during the delivery.

Deliveries are generally carried out Mon–Fri, and specific-day deliveries are generally not available.

Warehouse Collection

The Boori warehouse is located in Eastern Creek NSW (2766) and is usually open Mon-Fri 8am to 4pm for collections. If you’d like to organise a warehouse collection order, set your postcode to 1000 during the checkout process. Please allow the Boori team 1 to 5 business days to get your order processed; once your order is ready for collection, you will receive an email with collection instructions.

Pre-order Items

Any orders containing pre-order item/s will not be shipped until all items are in stock. Please note that the stated product pre-order availability on the website is Boori’s best estimate, but can change due to unforeseen delays with container shipping lines.

Cancellations & Returns

If you cancel your order prior to its dispatch, Boori can cancel the order and provide you with a full refund.

If you cancel the order after it’s already been shipped, delivery fees, and a restocking fee apply. Any returning product/s must be returned in their original condition and in their original packaging within 14 days of delivery. Boori will not refund any shipping or handling costs, and you will be charged a restocking fee of 20% the cost of your order. You will also be responsible for any costs involved in the return delivery. Your refund will be processed once the item has been returned and assessed to be in good condition.

Warranty and Damage

If your item has been damaged in-transit, please take photos illustrating damage to the carton/s, and contact us.

Please inspect your goods within 72hrs of receiving them, and let us know if there are any issues. You can send an email to services@boori.com.au noting the issue, and attaching proof of purchase and images to illustrate the issues.

Free Sydney, Melbourne, Brisbane Metro Delivery Terms & Conditions

1. Free shipping offers are given at the sole discretion of Boori Australia.
2. Free delivery offers are limited to delivery-to-the-door services. Additional delivery services eg. room delivery may incur additional charges.
3. An order cannot be split across multiple deliveries, and deliveries cannot be put on hold for over two weeks.
4. Boori's current free delivery promotion applies to deliveries to the Sydney, Melbourne, and Brisbane metro regions where the order total is greater than or equal to $1000, or on selected items where mentioned and is only on for a limited time. Specific metro postcodes included are:  
5. Free shipping to selected Sydney metro postcodes when you purchase selected Boori Living products from our online store. Free shipping will automatically apply at checkout for orders delivered to the following postcodes: below in the table This offer cannot be combined with other promotions and is non-transferable. Standard shipping times apply, and returns may void the free shipping promotion, with standard charges then applying

Sydney	2000,2001,2002,2003,2004,2005,2006,2007,2008,2009,2010,2011,2012,2013,2014,2015,2016,2017,2018,2019,2020,2021,2022,2023,2024,2025,2026,2027,2028,2029,2030,2031,2032,2033,2034,2035, 2036,2037,2038,2039,2040,2041,2042,2043,2044,2045,2046,2047,2048,2049,2050,2051,2052,2053,2054,2055,2056,2057,2058,2059,2060,2061,2062,2063,2064,2065,2066,2067,2068,2069,2070,2071, 2072,2073,2074,2075,2076,2077,2078,2079,2085,2086,2087,2088,2089,2090,2091,2092,2093,2094,2095,2096,2097,2098,2099,2100,2101,2102,2103,2104,2105,2106,2107,2109,2110,2111,2112,2113, 2114,2115,2116,2117,2118,2119,2120,2121,2122,2123,2124,2125,2126,2127,2128,2129,2130,2131,2132,2133,2134,2135,2136,2137,2138,2139,2140,2141,2142,2143,2144,2145,2146,2147,2148,2149, 2150,2151,2152,2153,2154,2155,2156,2158,2160,2161,2162,2163,2164,2165,2166,2167,2168,2169,2170,2171,2172,2174,2175,2176,2177,2178,2179,2180,2181,2182,2183,2184,2185,2186,2187,2188, 2189,2190,2191,2192,2193,2194,2195,2196,2197,2198,2199,2200,2201,2202,2203,2204,2205,2206,2207,2208,2209,2210,2211,2212,2213,2214,2215,2216,2217,2218,2219,2220,2221,2222,2223,2224, 2225,2226,2227,2228,2229,2230,2232,2233,2234,2235,2236,2237,2238,2239,2240,2241,2242,2243,2244,2245,2246,2247,2248,2249,2557,2558,2559,2564,2565,2566,2567,2740,2741,2742,2743,2744, 2747,2748,2749,2750,2751,2759,2760,2761,2762,2763,2764,2765,2766,2767,2768,2769,2770,2771,2772,2773,2774,2776,2777,2890,2891,2892,2893,2894,2895,2896,2897 Note: Maianbar,Bundeena excluded from 2230
Melbourne	3000,3001,3002,3003,3004,3005,3006,3007,3008,3009,3010,3011,3012,3013,3014,3015,3016,3017,3018,3019,3020,3021,3022,3023,3024,3025,3026,3027,3028,3029,3030,3031,3032,3033,3034,3035, 3036,3037,3038,3039,3040,3041,3042,3043,3044,3045,3046,3047,3048,3049,3050,3051,3052,3053,3054,3055,3056,3057,3058,3059,3060,3061,3062,3064,3065,3066,3067,3068,3069,3070,3071,3072, 3073,3074,3075,3076,3077,3078,3079,3080,3081,3082,3083,3084,3085,3086,3087,3088,3089,3090,3091,3092,3093,3094,3095,3096,3097,3098,3101,3102,3103,3104,3105,3106,3107,3108,3109,3110, 3111,3112,3113,3114,3115,3116,3117,3118,3119,3120,3121,3122,3123,3124,3125,3126,3127,3128,3129,3130,3131,3132,3133,3134,3135,3136,3137,3138,3140,3141,3142,3143,3144,3145,3146,3147, 3148,3149,3150,3151,3152,3153,3154,3155,3156,3157,3158,3159,3160,3161,3162,3163,3164,3165,3166,3167,3168,3169,3170,3171,3172,3173,3174,3175,3176,3177,3178,3179,3180,3181,3182,3183, 3184,3185,3186,3187,3188,3189,3190,3191,3192,3193,3194,3195,3196,3197,3198,3199,3200,3201,3202,3203,3204,3205,3206,3207,3208,3209,3210,3800,3801
Brisbane	4000,4001,4002,4003,4004,4005,4006,4007,4008,4009,4010,4011,4012,4013,4014,4015,4016,4017,4018,4029,4030,4031,4032,4033,4034,4035,4036,4037,4038,4039,4040,4041,4042,4043,4044,4045, 4046,4047,4048,4049,4050,4051,4052,4053,4054,4055,4056,4057,4058,4059,4060,4061,4062,4063,4064,4065,4066,4067,4068,4072,4073,4074,4075,4076,4077,4078,4079,4080,4081,4082,4083,4084, 4085,4086,4087,4088,4089,4090,4091,4092,4093,4094,4095,4096,4097,4098,4099,4100,4101,4102,4103,4104,4105,4106,4107,4108,4109,4110,4111,4112,4113,4114,4115,4116,4117,4118,4119,4120, 4121,4122,4123,4127,4128,4129,4131,4132,4151,4152,4153,4154,4155,4156,4157,4158,4159,4160,4161,4162,4163,4164,4169,4170,4171,4172,4173,4174,4175,4176,4177,4178,4179,4180,4181,4182, 4205,4206