Shipping policy
Delivery Information
Delays Update:
- Christmas/New Year Closure: please note that the Boori office and warehouse will be closed from the 22nd December, and will not return to work until the 9th January. Any orders placed after the 19th December will not be processed and delivered until mid January onwards. Apologies for any inconvenience caused.
- General delays: due to Covid disruptions, courier companies are experiencing delays due to staff shortage. Please allow an extra 3 to 5 business days for the delivery of furniture & mattress orders going to addresses outside of Sydney. If you still have yet to receive your order 15 business days after despatch, contact info@boori.com.au, and we will endeavour to chase this up with the courier company. Apologies for any inconvenience caused.
Covid-19's Impact on Deliveries
Coronavirus (Covid-19) Update: due to the risk of exposure to Covid-19, some courier companies are no longer offering signature upon delivery. This is to keep the delivery staff safe and our customers safe. Instead, the courier will leave the item at the delivery address if it is deemed to be safe to do so. Our apologies for any inconvenience caused.
Boori usually uses third-party postage or courier companies to deliver our goods. The type of delivery service depends on which items you have ordered. To view available delivery services for your order, enter your postcode in the checkout.
How are delivery prices calculated?
Two factors determine the delivery price: item package dimensions (most notably weight) and the delivery postcode.
- Our products are divided into different categories based on their package weight, with very light products eg. linen and bassinet mattresses being charged the least, and our heavier items eg. bunk beds and fully assembled dressers being charged the most.
- Metro delivery postcodes will be charged a lower delivery fee compared to regional addresses. Additionally, addresses farther from Sydney (where we are based) will have higher delivery fees.
- There is a delivery calculator on each product page. Simply enter your postcode and press enter to view available delivery options for your postcode and their prices.
Where can items be shipped?
Hardware and our lighter products eg. linen can be shipped to almost all addresses in Australia. Medium to heavy weight items eg. cots, beds, dressers, wardrobes have postcode limitations placed on them.
You can check if a product can be shipped to your address by entering your postcode into the delivery estimator on the product page. We offer international shipping for hardware only. This is not available on the website; instead, please contact services@boori.com.au to organise this.
Can I track my delivery?
Tracking is available for some orders; however, the accuracy of tracking depends on the third-party postage/courier company’s services.
There is no tracking available for hardware orders, but these should usually reach you within 14 business days. If you still haven’t received your hardware after this length of time, please contact us via info@boori.com.au
Most non-hardware deliveries will have a consignment number that allows you to track your delivery on the courier/postage company’s website. Once your item/s have been despatched, an email will be sent with delivery details.
Deliveries using furniture removalist companies or our in-house delivery team will not have a tracking number; instead, someone will contact you to arrange the day for delivery.
Can I postpone my delivery?
Once an order has been made, delivery must be organised within five business days (excluding pre-orders). If you need us to hold onto the goods for longer than five business days, you will incur a storage fee of $10.00 per business day.
Can I have my items delivered into a specific room?
Unless specifically stated otherwise, all delivery services available on our website are strictly only to the front door of the house/building with the delivery person under no obligation to take item/s into a specific room.
Does someone have to be present for the delivery?
With the exception of hardware orders, all other items require someone to be present to sign for delivery. If you are unable to arrange for someone to be available, you can request Authority to Leave the goods at your premises. This will authorise the delivery/postage company to leave your item/s at your provided delivery address unattended.
For orders delivered via Australia Post eParcel, you will receive an email that links to the tracking page for your order. From here, you should be able to request Authority to Leave.
For all other orders, you may request Authority to Leave by sending an email to info@boori.com.au
Please be aware that granting Authority to Leave indemnifies Boori and its delivery partners against any claims for loss/damage after the item has been left.
How long will delivery take?
Delivery times depend on how far your address is from Sydney, how remote your address is, and what types of items you have ordered. Please see the below table for estimated delivery times. Please be aware that these are only guidelines and we cannot 100% guarantee that your order will arrive within these timeframes.
| Estimated Delivery Times for Standard Delivery to the Door (these may be impacted by public holidays, severe weather events or order volume) |
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Sydney, Canberra, Melbourne, Brisbane, Adelaide: 2 to 10 business days Perth, Darwin, Hobart: 4 to 10 business days Regional addresses: 4 to 14 business days |
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Sydney, Canberra, Melbourne, Brisbane, Adelaide: 2 to 10 business days Perth, Darwin, Hobart: 4 to 10 business days Regional addresses: 5 to 10 business days |
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eg. cots, changers, bassinets, beds |
Sydney, Canberra, Melbourne, Brisbane, Adelaide: 2 to 10 business days Perth, Hobart, Darwin: 4 to 10 business days Regional locations: 3 to 10 business days |
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eg. dressers, bunk beds, wardrobes |
Sydney: 2 to 15 business days Other metro locations : 2 to 20 business days Regional locations: 5 to 25 business days |
How does the collect from warehouse option work?
Collection from our warehouse is a free option where you are responsible for coming to our office/warehouse and collecting your items. We are located at Unit 11/4 Southridge Street, Eastern Creek NSW 2766. You can collect your goods Monday to Friday from 8am to 4pm.
As it takes us some time to prepare your items and invoice, please do not come to collect your goods until we have contacted you and confirmed that your order has been prepared and is ready for pickup. We will hold onto your order for up to five business days after notification; after this, you will be charged a $10.00 storage fee per day.
You must bring:
- A copy of your Order Confirmation (print or digital)
- Driver's license or some other legal identification
You are responsible for bringing an appropriate vehicle and any additional material needed to protect and secure your goods during transport. We can provide you with your order’s box dimensions prior to pickup. There will also be staff on hand to assist in loading your goods into your vehicle. After you have signed for your goods and they have left our warehouse, full responsibility of the goods passes onto you, and Boori is no longer liable for any damage that the goods may incur.
Delivery FAQs
If I order several items, will they arrive together?
Usually, all items from the same order will be delivered together; however, there may be exceptions to this.
Do you ship outside Australia?
No. However, if you live overseas and are after hardware, please contact us on 02 9833 3769 or services@boori.com.au.
Can my goods be delivered to a specified room?
At this time, we do not offer room delivery. Deliveries are made only to the front door of the house/building only. Deliveries to apartment units depend on the third party couriers; these can be made to the front door of the unit, ground floor foyer or other ground floor delivery receiving location
I live in an apartment. Will my goods be delivered to my unit’s door?
This will depend on the courier company. Some couriers will deliver goods to your unit’s door; some couriers may request assistance with carrying the goods up the stairs or onto the lift; and some couriers will only delivery to the ground floor of your building.
Why can’t you deliver my order to my delivery address?
Heavier items, such as fully assembled dressers, have delivery postcode restrictions. Please see above table for a general idea of which regions may be excluded for heavy and medium-sized item delivery.
Can you hold an order to be dispatched later?
Boori can only hold your order for a maximum of five business days. After that, holding your goods at our warehouse will incur a storage fee of $10 per business day.
How will deliveries be impacted by public holidays?
As with most companies, Boori’s office and warehouse close during public holidays, which expectedly results in delays to the processing and delivery of all orders.
This is especially so during the Christmas break when the warehouse is closed for two weeks. Additionally, after resuming regular business hours, there is often a backlog and more difficulty in securing courier and furniture specialist services for delivery. Therefore, if you are placing an order shortly before or during Christmas, your goods will likely not arrive until mid-January or February.
If you have any questions regarding our shipping and delivery options, please contact our Customer Service Team:
Telephone: 02 9833 3769
Customer Service: services@boori.com.au
Online Sales & Enquiries: info@boori.com.au
