Delivery Timeframes
If the item/s you’ve ordered are in stock, please allow 1 to 5 business days for your order to be processed and shipped out from our warehouse. Note that any Pre-order items will be held and not despatched until all items are in stock. Orders are delivered by 3rd party carriers, and should reach you within 10 business days of leaving the Boori warehouse.
Delivery Process
The delivery process may vary depending on the nominated 3rd party courier. For local Sydney bulky deliveries, you will receive a phone call confirming the delivery day. For standard couriers, once your order leaves the Boori warehouse, you will receive an email with delivery information.
Please note that couriers are only obligated to deliver to the front door of the home, and will generally not take goods into a room. If you live in an apartment building, the courier is only required to deliver to the ground floor of the building. Most deliveries are undertaken by one person, who may require assistance during the delivery.
Deliveries are generally carried out Mon–Fri, and specific-day deliveries are generally not available.
Warehouse Collection
The Boori warehouse is located in Eastern Creek NSW (2766) and is usually open Mon-Fri 8am to 4pm for collections. If you’d like to organise a warehouse collection order, set your postcode to 1000 during the checkout process. Please allow the Boori team 1 to 5 business days to get your order processed; once your order is ready for collection, you will receive an email with collection instructions.
Pre-order Items
Any orders containing pre-order item/s will not be shipped until all items are in stock. Please note that the stated product pre-order availability on the website is Boori’s best estimate, but can change due to unforeseen delays with container shipping lines.
Cancellations & Returns
If you cancel your order prior to its dispatch, Boori can cancel the order and provide you with a full refund.
If you cancel the order after it’s already been shipped, delivery fees, and a restocking fee apply. Any returning product/s must be returned in their original condition and in their original packaging within 14 days of delivery. Boori will not refund any shipping or handling costs, and you will be charged a restocking fee of 20% the cost of your order. You will also be responsible for any costs involved in the return delivery. Your refund will be processed once the item has been returned and assessed to be in good condition.
For hygienic reasons, textile and mattress products that have been opened cannot be returned for a refund (unless covered under Australian consumer law).
Warranty and Damage
If your item has been damaged in-transit, please take photos illustrating damage to the carton/s, and contact us.
Please inspect your goods within 72hrs of receiving them, and let us know if there are any issues. You can send an email to services@boori.com.au noting the issue, and attaching proof of purchase and images to illustrate the issues.
